LEGAL
Effective October 1, 2026
Pellco Windows & Doors (“Pellco,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.thepellco.com, submit a form, contact one of our showrooms, communicate with us, or otherwise interact with our website and services.
By using the website, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please do not submit personal information through the website.
Information You Provide
We may collect information that you voluntarily provide when you request a quote, submit a contact form, call us, email us, visit a showroom, or otherwise communicate with Pellco. This information may include:
- Name
- Email address
- Telephone number
- Property or project location
- Product interests
- Project details, messages, photographs, or files that you choose to provide
- Preferred method of contact
- Other information included in your communication
Please do not submit sensitive personal information that is not necessary for us to respond to your request.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect certain technical and usage information, including:
- IP address
- Browser and device type
- Operating system
- Referring website or advertisement
- Pages viewed
- Links clicked
- Date and time of the visit
- Approximate geographic location
- Website interactions and conversion events
- Advertising and analytics identifiers
This information helps us understand website use, measure advertising performance, improve the website, and protect the website from misuse.
Pellco and its service providers may use cookies, pixels, tags, local storage, call-tracking technology, and similar tools. These technologies may be used to:
- Operate and secure the website
- Remember preferences
- Understand website traffic and visitor behavior
- Measure calls, forms, and other conversions
- Evaluate advertising performance
- Improve website content and customer experience
- Deliver or measure relevant advertising
You can control certain cookies through your browser settings. Blocking cookies may affect the operation of some website features.
Pellco may use third-party technology providers to understand website activity, measure marketing results, and communicate with prospective customers. These providers may include:
Google Analytics
Google Analytics may collect information about how visitors find and use the website. This information helps us evaluate traffic, engagement, and website performance.
Google Ads
Google Ads and related Google technologies may be used to measure advertising conversions, understand which advertisements generate inquiries, and deliver or evaluate relevant advertising.
CallRail
Pellco may use CallRail or a similar call-tracking service to measure which advertisements, campaigns, pages, or search terms generate telephone inquiries. Call-tracking technology may assign a temporary tracking number to a website visitor.
Call information may include the caller’s telephone number, call date, call time, call duration, referral source, advertising campaign, and related technical information. Calls may be recorded or transcribed for training, quality assurance, customer service, and marketing-performance analysis. When recording is enabled, callers will receive any notice required by applicable law.
Meta Technologies
Pellco may use Meta technologies, including Facebook and Instagram tools, to measure advertising performance, build advertising audiences, or deliver relevant advertisements. These tools may collect browser, device, usage, and advertising information according to Meta’s own privacy terms.
Website Hosting and Forms
The website may be hosted and operated using Framer and related infrastructure providers. Information submitted through website forms may be transmitted to Pellco and to service providers that help operate the website, route inquiries, prevent abuse, maintain records, or respond to customers.
Embedded Media
Pages may include videos or other media delivered by services such as YouTube, Vimeo, or Framer. These providers may receive technical information when embedded content loads or when you interact with it.
Pellco may use information to:
- Respond to quote requests and questions
- Contact prospective and existing customers
- Discuss products, projects, appointments, or showroom visits
- Provide customer service
- Route inquiries to the appropriate employee or showroom
- Improve website content, services, and customer experience
- Measure calls, forms, advertising, and campaign performance
- Analyze marketing trends and website activity
- Develop and test website pages, advertisements, and messaging
- Maintain business and customer records
- Detect fraud, abuse, or security threats
- Comply with legal obligations
- Protect Pellco, its customers, employees, and property
Pellco may also contact you regarding products, services, completed projects, promotions, or company updates when permitted by law. You may opt out of promotional email communications using the unsubscribe option included in those communications or by contacting Pellco.
Pellco may disclose information to service providers that perform work on our behalf, including providers of:
- Website hosting and maintenance
- Analytics and reporting
- Advertising and campaign measurement
- Call tracking and communications
- Email delivery
- Customer-relationship management
- Form processing and lead routing
- Data storage and security
- Professional, legal, accounting, or compliance services
These providers may access information only as reasonably necessary to provide their services, subject to their contractual obligations and privacy practices.
We may also disclose information:
- When required by law, subpoena, court order, or legal process
- To investigate fraud, misuse, security incidents, or potential violations
- To protect the rights, safety, and property of Pellco or others
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
- With your direction or consent
Pellco does not sell personal information for money. Some analytics and advertising disclosures may be considered “sharing” or targeted advertising under certain privacy laws. You may contact Pellco using the information below to request information about available privacy choices.
Mobile telephone information and text-message consent will not be sold or disclosed to third parties for their independent marketing purposes. Text-message opt-in information will be used only to provide requested communications and related support, unless otherwise required by law.
Depending on your location and applicable law, you may have the right to:
- Ask what personal information Pellco maintains about you
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Ask questions about how information is used or disclosed
To submit a privacy request, contact Pellco using the information in the Contact Us section below. We may need to verify your identity before completing a request. Certain information may be retained when required for legal, security, accounting, warranty, customer-service, or other legitimate business purposes.
Pellco will not discriminate against you for exercising an applicable privacy right.
You may manage cookies through your browser settings and adjust advertising preferences through the privacy controls provided by Google, Meta, and other advertising platforms.
You may also use industry opt-out tools offered by the Digital Advertising Alliance at:
https://optout.aboutads.info/
Some browsers provide a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to traditional Do Not Track signals, the website may not respond to those signals in a uniform manner.
Where required by applicable law and supported by our systems, Pellco will process recognized browser-based privacy preference signals.
Pellco retains personal information for only as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining customer and project records, measuring marketing performance, meeting legal obligations, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
Pellco uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when submitting information online and avoid transmitting sensitive information that is not necessary for your inquiry.
The website is intended for a general audience and is not directed to children under 16. Pellco does not knowingly collect personal information from children under 16. If we learn that such information has been collected, we will take reasonable steps to delete it.
The website may contain links to manufacturers, social-media platforms, video services, or other third-party websites. Pellco does not control the privacy or security practices of those third parties.
Information you provide directly to another website is governed by that website’s privacy policy. We encourage you to review the privacy practices of third-party services before providing information.
Pellco may update this Privacy Policy as its website, technology, advertising, services, or legal obligations change.
The current version will be posted on this page with an updated effective date. Material changes may also be communicated through an additional website notice when appropriate.
Questions or privacy requests may be directed to:
Pellco Windows & Doors
9899 Hibert Street, Suite F
San Diego, California 92131
Telephone: 858-271-1750
You may also contact Pellco through the Contact page at:
/contact
