Our Services

Installation

Doors and windows play a significant role in the aesthetics and functionality of your home, inside and out. Choosing the material and products is only the first step in a lifetime of use. Installation of these products must be appropriately carried out. We work with a team of experienced, licensed, and insured installers and have had this relationship for over 15 years.

These professionals have consistently earned high customer ratings on all installations, including new doors and window construction, replacement windows, and replacement door systems. Plus, you’ll receive at a minimum a one-year warranty on labor.

Jobsite Delivery

We’ll come to you! We want the purchase and delivery experience to be hassle-free, so we’ll be glad to deliver your products to the job site. We understand the attention required to ensure deliveries are on time and handled safely so there are no damages. When you order products, inquire with us about on-site delivery options.

Jobsite Delivery

The Pelletier Company is all about a stress-free purchasing and delivery experience, so with any product that you purchase we offer jobsite delivery. We understand the importance of and the special attention required to make sure that your delivery arrives on time and is unloaded and handled safely and properly. Most of our venders offer jobsite direct deliveries, but for those who do not, or who require a minimum, we work with a delivery service that can handle small to medium size loads.

Warranty

Windows and doors are a significant investment. The Pelletier Company is committed to bringing you products with the comfort of knowing you’re covered. We partner with manufacturers that offer some of the longest and most comprehensive warranties in the industry. Warranties are not all the same, so we’ll be glad to go over exactly what is covered with each manufacturer and product.

What is covered

  • Exclusions from coverage
  • Exceptions to a Warranty
  • Is labor covered?
  • Is the warranty transferable?
  • How long is the warranty?
  • What are your options if you have warranty issues?

Life comes with few guarantees, but that’s not the case when purchasing products from The Pelletier Company. Feel confident about your purchase. To get a copy of our Manufacturers warranties, contact your Pelletier Company sales rep, or email your request to officemanager@thepellco.com

SmartCare

For a small fee, Smartcare is a service available for JELD-WEN Custom, Sitelite®, and Builders Series window and door product lines. Smartcare completes the window package for after installation, inspection, and small adjustment. SmartCare will help significantly reduce problems and ensure customer satisfaction.

Why Builders Choose Smartcare

  • Eliminates excessive callbacks and problems regarding missing parts and screens
  • Stays on schedule minimizing lost productivity
  • Decreases long-term liability and cost
  • Reduces warranty claims

Why Homeowners Choose Smartcare

  • Ensure complete customer satisfaction with products purchased
  • Receive a thorough explanation and demonstration of each window and door
  • Get a professional fine-tuning of each unit
  • Obtain complete care, maintenance, and warranty information

Download the SmartCare Brochure

SmartCare

For a small fee, Smartcare is a service that is available for Jeld-Wen Custom, Sitelite, and Builders Series window & door product lines. Smartcare completes the window package for after installation, inspection and fine tuning. SmartCare will help significantly reduce problems and insure customer satisfaction.

Benefits to the Builder

  • Fewer callbacks and fewer problems with missing parts and screens
  • Stay on schedule minimizing lost productivity
  • Reduce long term liability and cost
  • Reduction in warranty claims
  • Immediate positive impact leads to more referrals

Benefits to the Homeowner

  • Insures complete customer satisfaction with products purchased
  • Receive thorough explanation and demonstration of each window and door
  • Professional fine-tuning of each unit provides total satisfaction
  • Builds long term satisfaction in Jeld-Wen Products
  • Receive complete care, maintenance, and warranty information
  • Receive complete contact information for long-term warranty care

Download the SmartCare Brochure

We’re Here for You

We understand that the lifeline of our business is our customers. A long-term relationship is our ultimate mission and a testament to the longevity of The Pelletier Company.

It is important for us to partner with vendors who share our belief in providing customers the support they need after the product is sold. Post-sale Support includes warranty service in cases of damage or defects. It can include training on the use of the product and provide answers to questions or concerns you may have. Our goal is to address and resolve any issues you’re experiencing in a timely manner.

Get Inspired by Browsing Our Portfolio

Our portfolio ranges from, but is not limited to specialty glass, frameless folding doors, bifold doors, window installation and interior & exterior doors.

TruCAD Door Design Tool Allows Complete Customization

With TruStile’s exclusive platform, you can design your own custom door. Specify the height, width, and location of all the stiles, rails, and mullions within a door.

TruCAD Door Design Tool Allows Complete Customization

With TruStile’s exclusive web-based software, you can design your own custom door. Specify the height, width and location of all the stiles, rails and mullions within a door.

A World of Possibilities

Here are just a few ways you can use our TruCAD® Door Design Tool to make your door not just fit but truly complete your design.

Oversized Stiles and Rails

Custom Arch Dimensions

Specify Lock Rail Placement

Custom Stile Dimensions